Shipping policy
This Shipping Policy outlines our shipping procedures and timelines for deliveries within Australia, with Australian Post shipping times in mind.
1. Processing Time
Orders are typically processed and dispatched within 1-2 business days of payment confirmation. Please note that orders placed on weekends or public holidays will be processed on the following business day.
2. Shipping Methods
We offer shipping via Australia Post for all orders within Australia. Depending on your location and the shipping option selected at checkout, your order will be delivered via Standard or Express Post.
3. Shipping Times
- Standard Post: Delivery times for Standard Post vary depending on your location. Typically, deliveries to metropolitan areas may take 2-5 business days, while regional areas may take 3-7 business days.
- Express Post: If you require expedited delivery, you can select Express Post at checkout. Express Post delivery times are typically 1-2 business days for metropolitan areas and may take slightly longer for regional areas.
Please note that shipping times are estimates provided by Australia Post and are subject to their terms and conditions. Delays may occur due to factors beyond our control, such as public holidays, natural disasters, or unforeseen circumstances.
4. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery through the Australia Post website or mobile app.
5. Shipping Costs
Shipping costs are calculated based on the weight of your order and your location. You can view the shipping cost for your order at checkout before completing your purchase.
6. International Shipping
At this time, we only offer shipping within Australia. We do not currently ship internationally.
7. Delivery Issues
If you encounter any issues with the delivery of your order, such as non-delivery or damaged items, please contact us as soon as possible. We will work with Australia Post to resolve any delivery issues promptly.
8. Contact Us
If you have any questions or concerns about our Shipping Policy or the delivery of your order, please contact us using our Contact Us form or reaching out through our various social media platforms.
By placing an order with Sahih, you agree to abide by the terms outlined in this Shipping Policy. We appreciate your business and strive to provide you with a smooth and satisfactory shopping experience.