Refund policy

At Sahih, we want you to be completely satisfied with your purchase. This Refund and Return Policy outlines our procedures for refunds, returns, and exchanges, in compliance with Australia's consumer laws.

 

1. Right to Return

Under Australian Consumer Law, you are entitled to a refund, exchange, or repair if the goods you purchased:

• Are faulty
  
• Are significantly different from the description or sample provided
  
• Do not perform as expected
  
• Have a problem that would have prevented you from buying the item if you had known about it
  
• Are not of acceptable quality and cannot be fixed within a reasonable time

 

2. Refunds

If you believe that the item you received meets any of the above criteria, you may be eligible for a refund. To request a refund, please contact us within a reasonable time frame from the date of purchase or delivery.

We may require proof of purchase, such as a receipt or order confirmation, as well as evidence of the fault or issue with the item. Once your request is received and assessed, we will notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed via the original payment method used for the purchase. Please note that it may take some time for the refund to be reflected in your account, depending on your financial institution.

 

3. Exchanges

If you wish to exchange an item due to a fault or other issue covered under Australian Consumer Law, please contact us to arrange for the exchange. We will provide instructions on how to return the item to us, and upon receipt and assessment, we will arrange for the replacement item to be sent to you.

 

4. Change of Mind

If you have simply changed your mind about a purchase, we may offer a refund or exchange at our discretion. Please note that the item must be returned in its original condition and packaging, and you may be responsible for return shipping costs.

 

5. Return Shipping

If you are returning an item due to a fault or issue covered under Australian Consumer Law, we will cover the cost of return shipping. However, if you are returning an item for any other reason, you may be responsible for return shipping costs.

 

6. Contact Us

If you have any questions or concerns about our Refund and Return Policy or need assistance with a refund or return, please contact us at [Your Contact Information]. We are here to help!

 

7. Rights and Remedies

Your rights and remedies under this Refund and Return Policy are in addition to any rights and remedies you may have under Australian Consumer Law.

 

By shopping with Sahih, you agree to abide by the terms outlined in this Refund and Return Policy. We value your satisfaction and strive to provide you with a positive shopping experience.